Terms of purchase

Who is www.befara.co.uk aimed at?

Our site is a distance selling site of products focused on comfort, well-being and quality of life in accordance with the needs of the customer (such as armchairs, furniture, massagers or sports articles, etc.). It is intended for all types of customers: professional or personal. This is why all our products are suitable for both domestic and professional use.

How to use the catalogue?

If you know exactly what you are looking for, just type the keyword into the search engine. For example, a type of product, the name of a reference or a range... Thanks to the menu bar, you can also find a product according to its category. By clicking directly on the tabs, you will get the products concerned by the category.

What are the sales systems?
To make a purchase, users can send us their order in two ways: from this website or by contacting our Customer Service through whatsapp by clicking tha available button on website.

What is the purchasing process on www.befara.co.uk?

In order to purchase a product through befara.com you must first register as a customer by filling in the form that appears by clicking on "MyAccount" which is located just below the search field. You will receive a confirmation with all the information of your new account at the e-mail address you have indicated. After registering you will be able to purchase by adding products to the shopping cart and following the steps indicated. You will be able to register a distinct delivery and billing address, and also add any comments you consider important regarding the product or the delivery. Once the transaction has been completed, you will receive confirmation of the order within a maximum of 24 hours at your e-mail address.
Furthermore, befara.co.uk informs you that in case you have mistakenly entered incorrect data during the purchase process, we would be grateful if you could inform our customer service department either by What's app, or by sending an e-mail to the following address: general@befara.com.

How can we pay for purchases?

You can pay for your order in 2 different ways:
1. by credit card
2. by bankwire

Is the online payment secure?

Yes, you can pay in 2 different ways, both of which are equally secure. Indeed, the financial transaction takes place on the bank's payment server and the information that passes through the Internet is encrypted by the SSL protocol, which guarantees the confidentiality of all information provided. There is therefore no unencrypted information that passes through the web.

BEFARA never receives your credit card information, which is sent directly to the bank that will process the payment and notify us when the transaction is completed.

What happens if the product arrives in bad condition?

At BEFARA we are obsessed with working with the best suppliers. That's why we put a lot of emphasis on selecting the best carriers with whom we continue to test every day through the number of shipments we generate each month. However, despite our professionalism, it is inevitable that there is a minimal percentage of shipments damaged in transit and therefore all goods travel insured. If you receive a parcel in a bad condition, you should indicate this in the delivery note when the product arrives at your home. If you do not indicate this, the insurance will not be able to cover any damage to the product. If you indicate that the box arrived in a bad condition, the insurance will cover any damage to the product, although by the time it receives the incident, the carrier will have already left your home.

How and where can I try the products?

Befara only sells via the internet and does not have a physical shop to try the products, which is why our prices are so attractive. The withdrawal period for our customers is 14 days from the date of receipt of the goods. Our customers can return them if they are not satisfied. Don't hesitate to try our products!

How to return a product if the customer is not satisfied? (RIGHT OF WITHDRAWAL)

If the customer is not satisfied, you have 14 working days to return the product to Befara.co.uk. The transport costs are always paid by the customer. We recommend that you keep the original packaging of the product during this period, as the item may depreciate in value.  The return costs are the same as the delivery costs.

The customer will have to pay the shipping costs even if the cancellation of the order occurs after the goods have been shipped. All returns must be reported to the Befara Customer Service by the means of your choice, we recommend registered letter with acknowledgement of receipt to the following address

Befara directo

Returns management

c/Comercio 2 - 22 / Naves 7-8

08980 Sant Feliu de Llobregat

Barcelona

SPAIN

To return the ordered items, Befara.co.uk will contact the customer by email or telephone. Depending on the nature of the products, the customer will have to follow the return process. We will only accept new and complete products that have not been used or unpacked (accessories, cushions, if applicable).
Any product that has been damaged by the customer will not be refunded.
Furthermore, all returned items must be previously checked by our technical and quality department in order to assess the amount due.

The aforementioned period begins on the day of receipt of the goods; this legal right of withdrawal does not have any cost except for the cost of transporting the goods, which will be charged to the customer.

We also inform you that if the customer does not want to bear the transport costs arising from the withdrawal, he/she may return the goods by his/her own means and in their original or sufficient and duly protected packaging. In this case the return is at the customer's own risk and responsibility.

Once the goods have been received at our premises and after verification, we will proceed with the refund using the same means of payment as the one used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the seller does not incur any additional costs as a result of the refund. You can download the document below.

For more detailed information, please call our customer service department with the item number and address in question.

How do I cancel an order?

If the order has NOT been delivered to the transport agency, no expenses will be incurred and the cancellation can be made.
If the order has been delivered to the transport agency, the customer must pay the transport costs.

Any cancellation must be notified to Befara's customer service department at general@befara.com

In the categories of bunk beds and metal mattresses, we offer a wide range of sizes for the benefit of every customer. This wide variety of sizes appears as options in the "Available Sizes" drop-down list for easy selection. The bed bases, bunk beds and mattresses are available in 2 types of measurements, the "STANDARD" and the "NON STANDARD" measurements, according to the following details:

Standard measurements:

80x180
80x190
90x190
90x200
140x190
140x200
150x190
150x200

Non-standard measures :
All other measures not included in the previous list are made to measure for the customer.
Therefore, in "NON STANDARD" items made to measure, cancellations are not accepted.

How is the shipment made?
The shipment is made by courier within approximately 1 to 10 days, except in some cases where it is specified differently in the product description.
All deliveries are made at street level. We advise you to check the dimensions of the gate and the lift or staircase before placing your order to ensure that the packages can pass through. In the event that you require professional help to assemble the item on the floor, please contact our customer service department so that we can provide a quote.
We aim to get all orders to their destination as quickly as possible and often manage to reduce the delivery times given. However, unfortunately, there are times when incidents can cause unforeseen delays.
We would also like to inform you that the delivery time may vary depending on the items made to measure (bed, slatted base...) or to order for hygiene reasons (mattress, pillow...)

How much does transport cost?
The delivery costs are a contribution to the postage and packing costs. When you add a product to the basket, the shipping costs are indicated and are calculated according to the weight of the package.

Availability of products
The customer agrees that Befara.co.uk will accept his order according to the available stocks as well as the stock of its suppliers and manufacturers. Befara.co.uk will do its best to meet all customer orders. As far as flash sales are concerned, only customers can order products during the period of validity, which is indicated in real time on the web page, and within the limits of available stocks. At the end of the flash sale of a product and/or if the product is not available, it will no longer be on sale. You will find the availability of the products as well as the delivery times on the product sheet. In the event that the product is not available after confirmation of the order and after the closure of the sale in question, Befara.co.uk will inform the customer by e-mail or telephone, proposing alternative solutions if necessary, partial delivery or cancellation of the order, taking into account the reimbursement of the sums already paid.

The customer agrees and accepts at this point that Befara.co.uk processes the order according to its available stocks and the stocks of the manufacturers and suppliers and if there is a stock shortage, the alternatives described above will be proposed, such as: waiting for the new delivery date, cancelling the order (at no cost to you) or changing the item for another similar one.
Befara.co.uk will do its best to fulfil all orders.

Do the products have a WARRANTY?
All our products have a 3 year warranty. The warranty covers any manufacturing defects or malfunctions.
The purchase invoice serves as a warranty document for purchased items. Keep it as it will be necessary to exercise the warranty right.
In cases that justify the use of the guarantee, the option will be to repair, replace, reduce or return the item free of charge to the purchaser, under the legally established conditions.

In cases that justify the use of the guarantee, the option will be to repair, replace, reduce or return the item free of charge to the buyer, under the conditions legally established.
The legal guarantee does not apply to the repair of damage resulting from a cause external to the product (e.g. shock, incompatibility with the electrical network) or caused by the customer.

The warranty will lose its value:
- If any of its data or proof of purchase is modified, altered or replaced.
- If the article is handled or repaired without the knowledge of the Technical Service.
How can I contact customer service?
Our team is at your disposal from Monday to Friday from 10 am to 6 pm
You can contact us :
- By email: general@befara.com
- By whatsapp

The customer service department responds to various requests for information. It is competent in matters of information on products, ordering, payments and delivery. They will also provide you with information on all your queries regarding the site. If possible, we will process your enquiries within one day.

By purchasing products through www.befara.co.uk, the customer acknowledges having read these Terms of Purchase and expresses his or her full and unreserved agreement to each and every one of them. Befara informs the user that the purchase process(es) of our products are those described in these conditions as well as those indicated on the screen during navigation. Thus, the user accepts and declares that the formalities or processes are necessary for the purchase of products through www.befara.co.uk.

The conditions described here may be modified at any time at the request of befara.co.uk. These modifications will be indicated in this document, and the user will be able to access it at any time and print it.

At BEFARA we want to offer you the well-being you deserve, improving your quality of life and that of your loved ones.